JetBuzz Privacy Policy — How We Protect Your Data in Pakistan

This Privacy Policy describes how JetBuzz ("we", "us", "our", "the platform") collects, uses, stores, protects and shares personal information when you use the JetBuzz website at jetbuzz.life and any associated services. "Personal information" means any data that identifies you or could reasonably be used to identify you as an individual.

JetBuzz is an online gaming platform built for Pakistani players. We are committed to handling your data with the care and transparency that you deserve. This policy is written in plain, accessible English — not impenetrable legal text — because we believe every JetBuzz player should be able to read and genuinely understand how their information is handled.

By registering a JetBuzz account and using our services, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, please do not register or continue to use JetBuzz.

JetBuzz collects only the personal data that is genuinely necessary to provide our services, comply with legal obligations and keep your account secure. We do not collect data for the sake of it. Below is a complete breakdown of the categories of personal data we hold about registered players.

JetBuzz collects personal data through the following channels:

• Direct registration: When you create your JetBuzz account, you provide your name, date of birth, mobile number and email address directly.
• KYC verification: When you submit your CNIC for identity verification prior to your first withdrawal, we collect and store that document securely.
• Deposits and withdrawals: When you initiate a financial transaction, our payment processing system records the transaction details necessary to complete the transfer and maintain your account ledger.
• Platform activity: As you use JetBuzz — playing games, browsing the lobby, using filters — our systems automatically record the gaming and usage data described in Section 2 above.
• Cookies and tracking technologies: JetBuzz uses cookies and similar technologies to maintain your login session, remember your preferences and collect anonymised usage statistics. See Section 6 for full cookie details.
• Customer support interactions: When you contact JetBuzz support via live chat or email, your messages and the support agent's responses are recorded and stored for quality assurance and dispute resolution purposes.
• Third-party payment processors: When payments are processed via Easypaisa, JazzCash, NayaPay, SadaPay or IBFT, those providers may share transaction confirmation data with JetBuzz to reconcile your deposit or withdrawal.

JetBuzz processes your personal data for the following lawful purposes. Each purpose is tied to a specific legitimate basis — we do not process data without a reason, and we do not process more data than each purpose requires.

JetBuzz does not use your personal data to make automated decisions that produce legal or similarly significant effects on you without human oversight. All account suspension decisions involving player data reviews are handled by our human compliance team.

JetBuzz does not sell, rent or trade your personal data to third parties. We share your data only in the limited circumstances described below, and only to the extent necessary for each purpose.

• Payment service providers — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT operators and card payment gateways receive the minimum data required to process your transactions. These providers are bound by their own privacy and security obligations.
• Game content providers — third-party game studios whose titles appear on JetBuzz may receive your player identifier and session data to deliver their games. They do not receive your full personal profile or payment details.
• Identity verification services — where CNIC verification is conducted using a third-party verification provider, your document is shared only with that provider and only for the purpose of completing verification.
• Customer support tools — live chat platform providers process your support conversation data on JetBuzz's behalf under data processing agreements that prohibit independent use.
• Analytics providers — aggregated, anonymised usage statistics may be processed by analytics service providers. These providers cannot identify individual players from the data they receive.
• Law enforcement and regulatory authorities — JetBuzz is legally required to share certain data with Pakistani authorities and financial regulators upon receipt of a lawful request. We do not share data with law enforcement beyond what is legally compelled.
• Business successors — in the event JetBuzz merges with or is acquired by another entity, your personal data may be transferred as part of that transaction. You will be notified in advance of any such transfer and will have the option to close your account if you do not consent.

JetBuzz uses cookies — small text files placed on your device — and similar tracking technologies to make the platform work properly and to understand how it is being used. The following types of cookies are in use on JetBuzz:

• Strictly necessary cookies: These cookies are essential for JetBuzz to function. They manage your login session, maintain your wallet state, and handle security tokens. You cannot opt out of these cookies without opting out of using JetBuzz entirely.
• Preference cookies: These remember your settings — for example, your preferred language, the last game category you visited, or your display preferences. They make your return visits more convenient.
• Analytics cookies: These collect anonymised data about how pages are accessed on JetBuzz — which games are viewed most, how long sessions last, and where users drop off. This data helps us improve the platform. No individual player is identified.
• Security cookies: These support JetBuzz's fraud detection system by helping us identify unusual login patterns or suspicious device activity across sessions.

JetBuzz retains personal data only for as long as it is needed for the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

• Account and identity data: Retained for the lifetime of your JetBuzz account plus a minimum of 5 years following account closure, in order to meet AML and regulatory record-keeping obligations.
• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction, as required for anti-money laundering compliance.
• Gaming activity logs: Retained for 3 years from the date of the activity, then anonymised or deleted.
• Customer support communications: Retained for 2 years from the date of the interaction, to support dispute resolution and quality assurance.
• KYC documents (CNIC copies): Retained for the duration of your account plus 5 years post-closure.
• Technical and usage data (IP logs, session data): Retained for 12 months then automatically purged from live systems.
• Marketing preferences: Retained until you withdraw consent or close your account, whichever comes first.

When retention periods expire, data is either securely deleted or fully anonymised so that it can no longer be linked to any individual. Anonymised data may be retained indefinitely for aggregate statistical analysis.

JetBuzz implements a layered approach to data security designed to protect your personal information from unauthorised access, disclosure, alteration or destruction. The following measures are in place:

• SSL/TLS encryption in transit: All data transmitted between your device and JetBuzz servers is encrypted using current TLS protocols. The padlock in your browser's address bar confirms this is active during your session.
• Encryption at rest: Sensitive data fields — including identity verification documents and financial data — are encrypted in JetBuzz's database systems using industry-standard encryption algorithms.
• Access controls: Internal access to player data is restricted to JetBuzz staff members with a documented operational need. All internal access is logged and subject to regular audit.
• Two-factor authentication: JetBuzz systems require multi-factor authentication for all staff accessing production data environments.
• Penetration testing: JetBuzz conducts periodic security assessments and penetration tests to identify and remediate vulnerabilities before they can be exploited.
• Incident response: JetBuzz maintains a documented data breach response procedure. In the event of a breach affecting your personal data, you will be notified within 72 hours of JetBuzz becoming aware of it, as required by applicable law.

You have rights over the personal data JetBuzz holds about you. These rights are meaningful and JetBuzz is committed to honouring them promptly. You may exercise any of the following rights by contacting us at support@jetbuzz.life. We will respond to all rights requests within 30 days.

To exercise any of the above rights, email support@jetbuzz.life with the subject line "Data Rights Request" and include your registered name and email address. We may ask for identity verification before processing the request to ensure we are sharing data with the correct person.

JetBuzz is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 18. Our registration process includes a date-of-birth field which is checked against our age eligibility criteria, and we reserve the right to request CNIC verification from any account where we have concerns about age.

If JetBuzz becomes aware that a minor has created an account and provided personal data, we will immediately delete all data associated with that account, void any transactions and close the account permanently. If you believe a minor has accessed JetBuzz using falsified information, please contact us immediately at support@jetbuzz.life.

Parents and guardians who are concerned about a minor accessing online gaming platforms are encouraged to use device-level parental controls and browser filtering tools to restrict access to gambling-related websites.

JetBuzz is operated for the Pakistani market. Some of our service providers — including game content providers and cloud infrastructure partners — may process data in servers located outside Pakistan. Where such transfers occur, JetBuzz ensures that appropriate safeguards are in place:

• Data processing agreements with contractual clauses that require the recipient to protect your data to a standard equivalent to what is required of JetBuzz.
• Transfers only to providers with recognised security certifications (such as ISO 27001 or SOC 2 compliance).
• Minimisation of the data transferred — only the data genuinely necessary for the service is shared, never your complete profile.

JetBuzz does not transfer your personal data to countries that lack adequate data protection standards without first putting appropriate contractual safeguards in place.

With your consent at the time of registration, JetBuzz may send you promotional communications about new games, bonuses and special offers via email and SMS. These communications are relevant to your use of the JetBuzz platform — we do not send generic unrelated marketing.

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link at the bottom of any JetBuzz marketing email.
• Replying "STOP" to any JetBuzz SMS.
• Adjusting your communication preferences in your JetBuzz account settings.
• Contacting support at support@jetbuzz.life and requesting removal from all marketing lists.

Opting out of marketing will not affect your ability to use JetBuzz or receive transactional messages — for example, deposit confirmations, withdrawal notifications and important account security alerts. These are operational communications that JetBuzz sends regardless of marketing preferences.

JetBuzz may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or improvements to the way we explain our practices to players. The effective date shown at the top of this page always reflects when the current version was last updated.

When we make material changes — changes that affect your rights, the types of data we collect, or who we share it with — we will notify you via the email address registered to your JetBuzz account at least 7 days before the changes take effect. For minor updates such as clarifications or corrections, we may update the page without prior email notice.

Continued use of JetBuzz following the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised version. We recommend bookmarking this page and checking it periodically if you wish to stay informed of any updates between email notifications.

If you have any questions about this Privacy Policy, wish to exercise a data right, want to report a suspected data security incident, or have any concern about how JetBuzz handles your personal information, please reach out through the following channels:

JetBuzz takes all privacy concerns seriously. If after raising a concern with us directly you remain unsatisfied with our response, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. Details of escalation pathways will be provided at the conclusion of our internal response to your complaint.